FAQs

Have Questions? We have answers.

Need some help? Following are some questions frequently asked by our customers with the answers.

Determining Value

Q: How is payment of my items determined?
A: Payment is based on gold content (karat), weight, and the daily price of gold.

Q: I paid $500 for my ring. I should expect to get $500 from Cash4Gold, right?
A: Retail stores mark up jewelry five, 10 and even 20 times or more. Cash4Gold pays for the “melt value” of your jewelry – that is, the value of the gold itself once it has been melted down and sent to the refinery. Craftsmanship is not a consideration when assessing value of your gold.

Q: The insurance company appraised my jewelry for $500, so I should receive $500 from Cash4Gold, right?
A: Insurance companies will appraise your jewelry based on “retail replacement value.” In other words, what will it cost to replace your jewelry if it is lost or stolen? Therefore, these appraisals do not consider the value of the gold itself and have nothing to do with payment you should expect from Cash4Gold.

Q: There is a stamp on my ring indicating “18K.” Is this reliable?
A: Unfortunately, not always. Although most countries require manufacturers to stamp the gold content of their jewelry, very few countries (including the US) enforce these laws or require an independent third party to evaluate the item. The stamp on your jewelry may be correct, but it is quite common to receive jewelry that is fraudulently stamped.

Q: What testing methods are used to determine purity of gold?
A: Upon receiving your gold, Cas4Gold testers will first look for a stamp on the jewelry made by the manufacturer indicating the karat. Testers then have three testing methods (acid/scratch test, electronic tester, and X-ray fluorescence scan) to verify the gold purity of your items.

FastCash

Q: What is the Cash4Today payment method?
A: Once payment for your items has been determined, a check will be mailed to you. If you choose the Cash4Today payment method, the amount will be directly deposited into your bank account.

Q: How do I choose the Cash4Today payment method?
A: When you send your items, there is a card you include that will indicate your selected payment method. If you select “Cash4Today” you will also need to sign the card and include a voided check.

Q: How much does the Cash4Today payment method cost?
A: It costs $4.99 to wire funds directly into your bank account.

Q: Is there a minimum payout required to use Cash4Today?
A: Yes, your payout must be at least $20. If not, a check will be mailed to you.

Q: If I use the Cash4Today payment method and I am not happy with my payment, can I ask to have my items returned?
A: No. By selecting the Cash4Today payment method, you agree to waive the return policy.

The Estate Buyer

Q: I have fine jewelry like a Rolex watch to sell. Can I send this to Cash4Gold?
A: You can, but The Estate Buyer is a wing of Cash4Gold that specializes in fine jewelry. Testers are on the look-out for specific types of fine jewelry, and if they find it they will send it to The Estate Buyer. If you think you may have a piece of fine jewelry, go to The Estate Buyer to first confirm it is on the list of items they will buy.

General

Q: I put in a request for a Refiner’s Return Pak. When can I expect to receive it?
A: Refiner’s Return Paks will go out same day or the next business day, depending on when the request was put in. Speed is determined by the speed of mail, but Paks are often receives in as little as three days. Allow for up to seven to 10 days.

Q: I sent my Refiner’s Return Pak today. When can I expect to receive payment?
A: You will need to account for the time it takes for your Pak to reach Cash4Gold and then for the amount of time it takes for your check to go from Cash4Gold to your home. Once received, most Paks are processed the same day. Due to inconsistencies in mail times, it should take a total of 10-14 days for you to receive payment.

Q: Do you pay for Gem Stones?
A: We do not pay for gem stones. We do pay wholesale price for all diamonds received and will gladly accept them.

Q: What kind of gold or jewelry will you accept?
A: If you believe there is gold in your jewelry, we will accept it. Gold is found in many household electronics, but we ask that you extract the gold before submitting those items.

Q: Is the gold pak free?
A: Yes! Also shipping and insurance are prepaid up to $100. If you wish to insure your pak for additional value, the United States Post office can handle all requests.

Q: I have fine jewelry and would like some extra security in terms of packaging. Must I use my own packaging or will you supply me with extra packaging materials?
A: Our standard Refiner’s Return Pak comes with a very heavy duty, DuPont Tyvek™ bag. While these bags will generally be enough for any item you wish to send us, if you have any concerns, please call customer service anytime at 1-800-241-1811 and we can assist you in determining if you need additional packaging materials.

Q: How will I know when you’ve received my gold/jewelry?
A: You can track the status 24×7 by using our Track your Pak feature. This provides instant access to our online database. To get started enter your C4G KitID on the top right corner in the ‘Track Your Pak’ box.

Q: What can I do if I am not satisfied with the amount I have been paid?
A: If you are unhappy with your payment, call customer service at 1-800-241-1811 within 12 days of the date on the check to request your items be returned. Once we have your check, we will return your gold or jewelry, no questions asked.

Q: Can I use my own packaging?
A: Yes you can. If you prefer to not have to wait to receive a Refiner’s Return Pak from us, feel free to use your own packaging. Please email us for more information.

Q: Some of my old gold jewelry has diamonds, or semi-precious stones, in the settings. Do I try to remove them before sending to you, or do you return them to me?
A: Any jewelry containing diamonds will be credited back to your account and paid for on your settlement sheet. Any jewelry containing semi-precious stones will not be paid for. You are welcome to remove these stones before sending.

Still have questions? Contact Us | What You Should Know